What is the Fair Usage Policy (FUP)?
Flat-rate data communication products such as "Telecom Wi-Fi" and "U-Ho!", and Wi-Fi router products with a phone function such as "Smart Wi-Ho", use the l... Show details
What happens when I cannot return the device on time?
If the products are not returned at the proposed return date, then extension fee will apply until all device(s) and accessories are returned. Extension fee ... Show details
Are all the call rates for mobile phones the same?
Call rates will vary depending on the mobile phone model selected. All outgoing call is charged per second. For full details of the call rates click here Show details
How much are the compensation fee in the events of lost or damaged device?
The cost will vary depending on if you have bought the "Anshin Hosho" option. For full details please click here Please note that mobile battery is... Show details
Can you give me a rough estimate of how much data I will use when using the P...
Have a look at the information below for a rough estimate of how much 100MB can provide. Please note the numbers will vary depending on the condition and ... Show details
Does it cost to receive a call from the hired mobile phone?
There is no call cost for all Incoming call. Show details
How long does it take to fully charge a device?
This will depend on the device rented out. Approximate time to fully charge are all written on the instruct manual given along with the device. Show details
How fast is the internet connection speed?
Please view the specification page for full details. You can view this by clicking here. The connection speed will vary heavily depending on the network... Show details
Why does the connection speed go slow or get disconnected even when I am at a...
Even if the device is in the coverage area, the connection speed will be influenced by its surrounding environment. Under these environment connection speed ... Show details
What happens when the device gets lost or stolen?
Please report any lost or stolen device to our customer support desk. Ensure that you have your order number ready when calling. Once we receive yo... Show details